Kayliana Digital · How we work
Clear scope. Practical steps. Human oversight.
Understand the problem, agree on the work, then build and test before handoff. Define the inputs, outputs and review decisions before each next step.
Discovery to handoff
This is our proposed working process. Responsibilities and review gates are agreed for each project; this is not a delivery guarantee or a record of completed client work.
Discovery
- Client input
- Describe the problem, intended users, current workflow and constraints; provide relevant content samples.
- Our output
- A discovery summary covering the need, assumptions, missing inputs and open questions.
- Review owner
- Client decision-maker reviews the summary; delivery lead records unresolved questions.
- Stop / decision
- Do not begin Scope until the client decision-maker confirms the summary and unresolved inputs are identified.
Scope
- Client input
- Choose priorities, confirm available content and identify who can approve the work.
- Our output
- A scope draft listing deliverables, exclusions, dependencies, review points and acceptance criteria.
- Review owner
- Client decision-maker approves scope; delivery lead confirms delivery responsibilities.
- Stop / decision
- Do not begin Delivery until both roles agree the scope, responsibilities and acceptance criteria.
Delivery
- Client input
- Supply agreed content and consolidated feedback against the acceptance criteria.
- Our output
- An in-scope draft, review notes and a record of outstanding issues or requested changes.
- Review owner
- Client decision-maker reviews the draft; delivery lead records issues and scope decisions.
- Stop / decision
- Do not advance to Handoff while acceptance issues remain unresolved or requested changes lack an agreed disposition.
Handoff
- Client input
- Review the deliverable inventory, identify the receiving owner and confirm required access arrangements.
- Our output
- A handoff record listing files, access arrangements, ownership terms, acceptance decisions and maintenance responsibilities.
- Review owner
- Client decision-maker records acceptance; delivery lead confirms the handoff record.
- Stop / decision
- Do not mark handoff complete until acceptance is recorded and inventory, access, ownership and maintenance responsibilities are acknowledged.
Scope boundaries and changes
- Work outside the agreed deliverables is excluded unless separately reviewed and agreed.
- Publication, hosting changes and live integrations need separate agreement and approval.
- Ongoing maintenance and support are not included unless explicitly assigned and agreed.
Revisions and change requests require review against the agreed scope. Agree any scope change before proceeding; review does not imply unlimited revisions or additional work.
Make the handoff explicit
Record the deliverable inventory, required access, ownership terms, acceptance decision and who handles maintenance. Never send passwords, account numbers or sensitive customer records in an inquiry. To start, email us from the contact page.
Find a practical starting point
Tell us what your business does and what you would like to improve. We can then discuss a practical starting scope. Sending an email does not authorize work, spending or integrations.